There are many times in our lives when we must handle different circumstances that are less than desirable, or that just are simply uncomfortable for you. Those are the times when you emotions can change quickly, causing anger, frustration, and sometimes even embarrassment. But if you are prepared to handle these situations, you can control how you feel and be able to respond appropriately.
Complaints – There are times when you are unhappy about something, like a product or service, or even in the way other people treat you. But whining, pouting, and blaming will not get you the results you want. So you must start to solve the problem by going to the source. Start with the person that is most directly involved in the problem. State the facts of the problem without blaming anyone or making judgments. In discussing the issue, ask the other person for commitments. In other words, get him or her to tell you exactly what they are going to do and when. If the problem is not immediately resolved, don’t give up. Simply think of a different method of approaching the problem, like offering alternative solutions.
Criticism – Criticism is usually something you don’t want to hear, but it can be educational and help you to do things better or become a better person. Don’t criticize the criticizer, because when your mind is occupied in finding fault in others, you are not open to hearing constructive comments about yourself. Take criticisms seriously, and react with acceptance. If you get defensive, you will be too busy building your case to really hear what the other person is trying to tell you. You have to remember that the purpose of criticism is to generate positive change and self-improvement.
Conflict – You could solve conflict by denying the problem exists, but the problem will keep returning and often become worse over time. The best idea is to get the problem out in the open, and have the other person help you in finding a solution. By collaborating and compromising, you can come up with a win/win situation that makes you both satisfied with the solution and eliminates the problem.
Compliments – For some people, compliments are just as difficult to hear as criticisms. Remember that accepting a compliment does not mean you are conceited. It means you are worthy and capable, so let people acknowledge that. Accept the compliment and thank the other person with sincerity.
